Terms & Conditions

1. Acceptance of Terms

By accessing and using Topay's transportation services, website, or mobile application ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. User Account

3.1 Account Registration

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate.

4. Booking and Payment

4.1 Booking Process

When you book a ride through our Services:

• You agree to pay all applicable fees and charges
• Bookings are subject to availability
• You must provide accurate pickup and drop-off information
• You are responsible for being at the designated pickup location on time

4.2 Pricing

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to change our pricing at any time. Price changes will not affect bookings already confirmed.

4.3 Payment Methods

We accept various payment methods including credit/debit cards, digital wallets, and other payment options as displayed in our app. Payment processing is handled by secure third-party payment processors.

4.4 Payment Authorization

By providing payment information, you authorize us to charge the applicable fees to your chosen payment method. You represent that you are authorized to use the payment method provided.

5. Cancellation and Refund Policy

Please refer to our separate Refund and Cancellation Policy for detailed information about cancellations, refunds, and related terms.

6. User Conduct

When using our Services, you agree to:

• Treat drivers, staff, and other passengers with respect and courtesy
• Follow all safety instructions and guidelines
• Not engage in any illegal, harmful, or disruptive behavior
• Not damage or vandalize our vehicles or property
• Not consume alcohol or use illegal substances while using our Services
• Not smoke in our vehicles
• Not bring prohibited items (weapons, hazardous materials, etc.)
• Comply with all applicable laws and regulations

7. Safety and Security

7.1 Passenger Safety

We prioritize passenger safety through:

• Verified and trained drivers
• Regular vehicle maintenance and inspections
• GPS tracking and monitoring
• 24/7 customer support
• Emergency response protocols

7.2 Passenger Responsibilities

Passengers are responsible for:

• Wearing seatbelts at all times
• Following driver instructions
• Reporting any safety concerns immediately
• Not distracting the driver while the vehicle is in motion

8. Liability and Disclaimers

8.1 Service Availability

We strive to provide reliable services but do not guarantee uninterrupted or error-free operation. Services may be affected by factors beyond our control, including weather, traffic, technical issues, or force majeure events.

8.2 Limitation of Liability

To the maximum extent permitted by law, Topay shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Delays or cancellations due to circumstances beyond our control
• Personal belongings left in vehicles
• Actions or omissions of third parties

8.3 Indemnification

You agree to indemnify and hold harmless Topay, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Services or violation of these Terms.

9. Intellectual Property

All content, trademarks, logos, and intellectual property on our website and app are owned by or licensed to Topay. You may not use, reproduce, or distribute any content without our prior written permission.

10. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. GPS and Location Services

By using our Services, you consent to the collection and use of your location data for:

• Providing transportation services
• Route optimization
• Safety and security purposes
• Service improvement and analytics

12. Communications

By using our Services, you consent to receive communications from us via email, SMS, push notifications, or other electronic means regarding:

• Booking confirmations and updates
• Service announcements
• Promotional offers (you may opt-out)
• Important safety or security information

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

14. Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We shall not be liable for any modification, suspension, or discontinuation of Services.

15. Third-Party Services

Our Services may integrate with or link to third-party services, websites, or applications. We are not responsible for the content, policies, or practices of third parties. Your use of third-party services is at your own risk.

16. Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

16.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

16.3 Informal Resolution

Before initiating formal legal proceedings, you agree to attempt to resolve disputes informally by contacting our customer support team.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Topay regarding your use of our Services.

19. Contact Information

If you have any questions or concerns about these Terms, please contact us: