Privacy Policy

Introduction

Topay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, website, and mobile application.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (credit/debit card details, billing address)
• Government-issued identification (for verification purposes)
• Emergency contact information

Usage Information

We automatically collect certain information when you use our services:

• Trip details (pickup and drop-off locations, routes, dates, and times)
• GPS location data (when you use our mobile app)
• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our transportation services
• To process your bookings and payments
• To communicate with you about your trips, account, and service updates
• To send you promotional offers and marketing communications (with your consent)
• To ensure safety and security of our passengers and drivers
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and improve user experience
• To provide customer support and respond to inquiries

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

With Drivers

We share necessary information with our drivers to facilitate your trip, including your name, pickup location, and contact information.

For Legal Reasons

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal obligations.
• Opt-Out: You can opt-out of marketing communications at any time.
• Data Portability: You can request a copy of your data in a portable format.
• Withdraw Consent: You can withdraw consent for data processing where applicable.

To exercise these rights, please contact us at support@topay.tech.

Location Data

Our mobile application collects real-time location data to provide trip services, track buses, and improve route efficiency. You can control location permissions through your device settings. Disabling location services may limit functionality.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Trip data may be retained for safety, security, and legal compliance purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: